Service Leader - Farmshop

Posted on 20/07/2025

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Tebay Services
Farmshop
£13.75 per hour
37.25 hours per week
Full Time

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Service Leader - Farmshop

About The Role
As a Service Leader in our Farmshop you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our offer and champion our producers and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Your responsibilities will include;
Effectively lead your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer deomand and respond appropriately to any colleague or customer matters as required.

Ensuring the team are delivering excellent customer service and brand excellence.

Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.

Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.
About You
- We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can do attitude are essential as well as the ability to deliver high standards of excellence
Experience of leading team in a fast paced, high volume retail environment would be an advantage although we'd also be intereted to hear from those with experience in retail looking to take a step up to a Service Leader position.
About Us
At Westmorland we are family business that started in 1972 from our farm in Cumbria, which runs unique motorway service areas – Tebay, Gloucester and Cairn Lodge – based on no franchises but instead our own Farmshops and Kitchens. We also have Junction 38, a services dedicated to HGV drivers, Rheged, a meeting place, Cafe, Gallery and Cinema, and the Westmorland Hotel situated on the edge of the Lake District.

We are proud to be connected to our place and that our family of colleagues share our values of Warmth, Graft and Courage. If you join our family it will be hard work at times but we offer a great range of benefits including generous discounts in our farmshops and kitchens, free meals when working on shift, generous holiday entitlements plus a paid day off for your birthday and more.

If you work at our Tebay or Gloucester sites, we are able to offer free or discounted travel to help you get to and from work (restrictions may apply).